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 | Office Hours, Emergencies | |
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| Insurance, Vision Plans | |
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 | Payment Policies | |
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At Eye Care Associates of Greater Cincinnati, our goals include making your vision care as affordable as possible. Our billing and payment policies are designed to help achieve those goals. Part of making vision care affordable is keeping our billing costs down. We also like to avoid billing surprises, which requires us to inform you as best as possible. It also requires our patients to thoroughly understand what their insurance or vision plan does or does not cover with regard to medical and vision benefits.
You can also help by remembering to:
- Bring your valid insurance card(s) to the office for every appointment.
- Notify us as well of any changes in your insurance coverage.
- Bring some form of payment (see below) for any co-payments or other amounts that may be due at the time of service.
- If your insurance coverage requires it, please bring a written referral from your primary care physician.
Insurance and Vision Plans
Eye Care Associates of Greater Cincinnati participates in all major insurance plans. Please note, however, that not all Eye Care Associates doctors are participants in every plan with which Eye Care Associates participates. Please contact us or your insurance company to verify that your Eye Care Associates doctor accepts your insurance coverage before coming in for your appointment.
Insurance and vision plans all differ in the level of benefits they provide and the medical services for which they will pay. In addition, certain insurance companies have contracted with independent vision plans to administer routine vision care benefits. Because of this it is very important that you understand your medical and vision benefits before being treated. You should read your insurance coverage documents to clearly understand your benefits or contact your insurance company or employer if necessary.
Co-Payments, Patient Payments
Your insurance coverage may require you to pay a certain amount — a co-payment — each time you visit the doctor. Any co-payments must be paid at the time of service.
Patients who are not covered by insurance must pay in full at the time of their service.
Patients with outstanding balances prior to their visit must settle those balances before being seen by the doctor.
Forms of Payment
We accept cash, personal checks and all major credit cards, including:
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For personal checks or credit cards, we require a valid driver's license or similar identification for verification of identity.
Returned Checks
Checks returned to us for insufficient funds will result in a charge of $35.00 to the patient's account.
Invoicing, Overdue Balances, Patient Account Inquiries
We will send an invoice to patients with account balances generally within one month of the date of service or, if applicable, after a denial of payment from an insurance company. Payment of invoices is due upon receipt. If the balance remains without payment, we will attempt to contact you by telephone to resolve any issues or answer any questions. If the billing matter goes unresolved, we will submit the account to an outside agency for collection.
While we will not deny medical care when urgently needed, we will generally not schedule patients for additional non-urgent services if an overdue balance exists. Patients may also be discharged from the practice for failure to pay outstanding balances.
Please call (513)221-5274, extension 71, to make a payment or to ask questions about your account.
Changes in Payment Policies
Our payment policies are subject to change without notice. This website will include the current version of these policies.